Frequently Asked Questions

Professional Roblox-style renders, custom poses, cinematic lighting, effects, caption options, multiple variations, and optimization for both mobile and desktop. The PTR package also includes upload-ready files and thumbnail strategy advice.

The PTR Package is engineered for clicks and performance — smaller, simplified scenes with fewer characters and bold, clean compositions built to grab attention fast. Standard GFX is for clients who want highly detailed, cinematic artwork with complex scenes, multiple characters, and rich environments for a more premium look.

We create bold, high-contrast designs that highlight player interaction and honest gameplay. Tested variations paired with data-driven iteration lead to higher click-through and a lower bounce rate.

Standard delivery is 1–3 days. Rush orders can be completed within 24 hours for an additional fee depending on our current schedule. Weekly PTR packages are delivered consistently throughout the week.

Yes — we accept both USD and Robux. Robux rates are clearly listed in our pricing section.

Thumbnails drive clicks, but early onboarding is what protects PTR. We share advice on reducing first-play bounce while delivering visuals that stay true to your actual gameplay experience.

No refunds — but we stand behind our work. If initial concepts don't match your vision, we revise at no extra cost. Performance depends on testing and game quality, and clients consistently see improved CTR and PTR.

All communication happens over Discord. Updates, drafts for approval, and revisions are shared there before final delivery so we stay aligned the whole way through.

Yes. Concepts, references, and any unreleased assets you share are kept confidential and never reshared without your permission.